The training session crushed it. Ninety-four percent completion. Satisfaction scores at 4.8 out of 5. Your VP sent a congratulatory email. Three months later? Those same learners failed the audit. Couldn’t recall key steps. Couldn’t apply the principles they’d supposedly mastered. What happened? You fell into what cognitive scientist Robert Bjork calls the fluency trap. … Continue reading Why Harder is Better: The Surprising Science of Desirable Difficulties