Today I came across this great book “Figuring Things Out: A Trainer’s Guide to Needs and Task Analysis

The thing that caught my eye the most was their list of Six ‘Tactics of Figuring Things Out’

  1. Always work from a model of human performance
  2. Start as high in the organization as possible and work your way down.
  3. Always know from whom you are studying
  4. Never use just one information gathering technique
  5. Let line managers make the critical decisions
  6. Remember the K.I.S.S. principle

I think this is a fantastic approach to what they call the “performance problem-solving business”. What do you think?